Are You Out of Vocera Licenses All of a Sudden?

Posted by: Kenny Schiff on March 26, 2012

In spite of seemingly having enough licenses (300 Enterprise), one our customers hit the wall Vocera licensing wise. There was a huge discrepancy between the number of active users in the admin console and the number of logged in users. For some reason the customer had chosen to not enable auto-logout (default for this is 60 m) in their setup.

It seems that large numbers of users have been using the system but NOT logging out of their devices. It is likely that they are either turning them off, or taking them out of the building. Since “auto logout” was not enabled, the system was taking up “seats” for all these users, in spite of the fact that they were really not online.

If you ever run into the situation that you need to quickly release licenses for users who are off network, enable auto logout and set it to 2 min. Since Vocera pings badges every 30 seconds to determine where they are at any given time, that will give the system 4 tries to find a badge. If it can’t find it by then, it will release the login slot that it’s using up. Once you have the license level down below the limit, you can change the auto logout to something more practical (e.g. 60 or 120 min).

Print Friendly

Leave a Reply

Search Blog

Recent Posts

Recent Comments

  • David Hoglund: Wow, did I strike a cord or not! All validates the issues at hand. Yes, for the facts I did receive...
  • CT: Hey, Clay, settle down there buddy. Certainly a hostile, inflammatory response absent of facts isn’t going...
  • Bill: Greg: Thanks for your comments. I agree that passive is not an RTLS solution but is lumped in with the broadly...
  • Greg B: This article title does not make much sense to me. First of all I do not consider passive to be RTLS ie real...
  • Kenny: Mariko, I haven’t seen the Smartphone since HIMSS, but some of our customers are already using them and...

Blogroll

Reference Links

Popular Terms

Alarm notification Ascom asset tracking Bio-med Buttonology call flow Connexall dnd Emergin Globestar hospital hospitalists integration iPhone middleware nurse call nursecall Passive RFID Rauland RFID RFID passive RTLS smartphones training vocera wearability wifi workflow

Blog Archive

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.