Are You Out of Vocera Licenses All of a Sudden?

Posted by: Kenny Schiff on March 26, 2012

In spite of seemingly having enough licenses (300 Enterprise), one our customers hit the wall Vocera licensing wise. There was a huge discrepancy between the number of active users in the admin console and the number of logged in users. For some reason the customer had chosen to not enable auto-logout (default for this is 60 m) in their setup.

It seems that large numbers of users have been using the system but NOT logging out of their devices. It is likely that they are either turning them off, or taking them out of the building. Since “auto logout” was not enabled, the system was taking up “seats” for all these users, in spite of the fact that they were really not online.

If you ever run into the situation that you need to quickly release licenses for users who are off network, enable auto logout and set it to 2 min. Since Vocera pings badges every 30 seconds to determine where they are at any given time, that will give the system 4 tries to find a badge. If it can’t find it by then, it will release the login slot that it’s using up. Once you have the license level down below the limit, you can change the auto logout to something more practical (e.g. 60 or 120 min).

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