Wireless Communications Systems Give Area Hospitals New Life

Posted by: Kenny Schiff on April 4, 2006

Norwalk and Stamford hospitals are the latest to choose TPC Healthcare for solutions to improve efficiency and patient care.

Regional technology solutions provider, TPC Healthcare, was recently awarded the contract for installation, training and support of the Vocera wireless communications system at Norwalk Hospital. Norwalk is the seventh hospital in the New York-Southern New England area that has chosen TPC Healthcare over significantly larger, multinational providers to deploy and support Vocera (www.vocera.com), a breakthrough wireless platform that provides hands-free, voice communication throughout any 802.11b networked building or campus.

“Norwalk Hospital has been providing high-quality patient care for over a hundred years,” says Bernadette Rose, project leader of telecommunications/IT. “We chose TPC as our wireless communications system provider because, like Norwalk Hospital, it has deep roots in Fairfield County and is dedicated to providing high quality professional services and customer care. The Vocera system TPC is installing will provide clinicians with hands-free devices so they can connect directly with other providers, eliminating the wait time involved in paging. These mobile devices will also be connected to the hospital telephone system so incoming calls may be directly transferred to the mobile unit — another big savings.”

Norwalk follows closely on the heels of neighboring Stamford Hospital, where TPC recently completed a large-scale Vocera deployment.

Unlike many national providers, TPC prides itself on being a “high-tech, high-touch” business with a team of customer care specialists who work pre-sales through installation and training. This ensures people have the training and comfort level they need use to properly use and benefit from the technology.

“Healthcare customers are often at a disadvantage when they buy technology,” explains Kenny Schiff, TPC’s chief technology officer. “Too many vendors drop ship the equipment, get it up and running, then leave. At TPC, we take time from the beginning to get to know our hospital customers and we stay behind after implementation to make sure all systems are operational,” says Schiff.

“We’re there today, tomorrow, next week and six months from now. We know our customers need more than just the right tools — they need proper training, support and customer care to make implementation successful.”

Stamford Hospital, which is working with TPC to expand its Vocera system, is a perfect case in point.

“Stamford Hospital’s existing Nortel Companion wireless voice infrastructure was obsolete so we needed to quickly and efficiently deploy a replacement technology that would work with our nurse call and telephony infrastructure,” says Michael Deluca, Stamford Hospital’s director of infrastructure services and security officer. “Because we are in the midst of several other resource-intensive technology initiatives, there’s no way we could have properly deployed Vocera without TPC’s hands-on help.”

About TPC Healthcare
Headquartered in Stratford, Connecticut, TPC Healthcare is a full-service technology and communications solutions provider delivering wireless voice, workflow/middleware messaging applications and managed support services to healthcare organizations. TPC Healthcare focuses on offering customers technology expertise, exceptional levels of service and years of experience developing healthcare communications solutions. For more information, visit www.tpchealthcare.com.

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