Why is Vocera telling me that the person I’m calling is not available when I know they are?

Posted by: Kenny Schiff on October 10, 2007

If you ever call someone and repeatedly get a message saying “John Smith is unreachable”, and that person is not in Do Not Disturb mode, that person may have blocked all of his/her calls (command – “Block All Calls”). To disable that option, the other person you are trying to reach needs to tell Vocera to “Accept All Calls.”

To check if any or all calls are blocked for a user, issue the command “Who is Blocked” from that person’s badge. The Genie will reply with either a list of blocked parties or that no one is blocked.

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